Return & Refund Policy
At FaRizz, every bottle is hand-blended in small batches in San Diego, California. We stand behind the quality of every order. If you are not satisfied with your first FaRizz Hair Oil purchase, we offer a 30-day satisfaction guarantee as described below. This policy applies to purchases made directly through www.farizz.com. Orders made through Etsy, Amazon, or other marketplaces are subject to that platform’s return policy in addition to the guarantees here.
1. 30-Day Satisfaction Guarantee
First-time purchasers of any FaRizz product may request a refund within 30 calendar days of the delivery date if not satisfied with the product. We will refund the purchase price (less original shipping cost), even on opened or partially used bottles. Limit one (1) satisfaction-guarantee refund per household.
2. Eligible Returns Beyond the Guarantee
In addition to the satisfaction guarantee, we will issue a refund or replacement at no cost in the following situations, regardless of order history:
- Damaged in transit: Bottle broken, leaking, or otherwise damaged when received.
- Wrong item shipped: You received a product you did not order.
- Missing item: An item from a multi-product order is missing from the package.
- Defective product: The product appears spoiled, off-color, or has an unusual odor inconsistent with prior orders.
- Allergic reaction: An adverse reaction occurs that requires you to discontinue use (see Section 4 for the reporting process).
3. How to Request a Refund or Replacement
- Email [email protected] within 30 calendar days of delivery, with the subject “Refund Request — [Order Number].”
- Include: your order number, the reason for your request, and — if applicable — a photograph of the damaged or defective product.
- We will respond within 1–2 business days with next steps. For most cases, we do not require you to ship the product back.
- Approved refunds are processed to the original payment method within 5 business days of approval. Bank posting may take an additional 3–10 business days depending on your card issuer.
- Approved replacements ship within 2 business days at no additional cost.
4. Adverse Reaction Reporting
Your safety matters more than any sale. If you experience itching, redness, swelling, burning, or any other adverse reaction:
- Stop using the product immediately and rinse the affected area with cool water.
- Consult a healthcare provider if symptoms persist, worsen, or are severe.
- Email [email protected] with the subject “Adverse Reaction — [Order Number]” and include: a description of symptoms, when they began relative to product use, photographs (if comfortable sharing), the batch number printed on the bottle, and any medical attention received.
We will refund the full purchase amount including shipping, regardless of the time elapsed since delivery. We will also document the report in our internal incident log and — where the reaction meets the criteria of a “serious adverse event” under the Modernization of Cosmetics Regulation Act of 2022 (such as hospitalization, persistent disability, or life-threatening symptoms) — we are required to report it to the U.S. Food and Drug Administration within 15 business days. We may contact you for additional information needed to complete this reporting.
5. Exclusions
The following are not eligible for refund:
- Repeat orders of the same product after the first satisfaction-guarantee refund (limit one per household).
- Bundled or multi-bottle orders requested for refund after more than 50% of total volume has been used.
- Products purchased through unauthorized resellers or third-party sellers we do not recognize.
- Products altered, contaminated, or stored outside recommended conditions (cool, dry place, away from sunlight).
- Sample sizes, free gifts, and items received as a result of a giveaway or promotion at no cost.
- Original shipping costs (refunded only when the return is the result of damage in transit, a wrong item shipped, or an adverse reaction).
6. Return Shipping
We rarely require physical return of opened cosmetic products for safety and hygiene reasons. If we do request a return:
- We will provide a prepaid USPS return label by email.
- Pack the product securely; we are not responsible for items damaged in return transit.
- Refunds are processed within 3 business days of receipt at our facility.
7. Cancellations and Order Changes
Orders are typically prepared for shipment within 24 hours. If you need to cancel or modify an order, email [email protected] immediately with the subject “Cancel / Modify — [Order Number].” We will accommodate the request if the order has not yet been packed. If shipping has begun, please use the standard return process.
8. Subscription Cancellations
You may cancel a recurring subscription at any time through your account dashboard or by emailing [email protected] at least three (3) business days before the next scheduled charge. Cancellations take effect at the end of the current billing period. The 30-day satisfaction guarantee applies to your first subscription order; subsequent shipments are non-refundable except where covered by Sections 2 and 4 above.
9. Lost or Stolen Packages
Once a package is marked “delivered” by the carrier, risk of loss passes to the recipient. If a package is shown as delivered but you have not received it:
- Check with neighbors and your building/mail room.
- Contact the carrier within 7 days for an investigation.
- If the carrier confirms the package is lost, email us with the case number and we will work with you on a one-time courtesy reshipment or refund (limit one per customer per year).
10. International Orders
International returns and refunds are evaluated on a case-by-case basis. We do not refund customs duties, VAT, or other taxes paid in the destination country. Please contact us before initiating an international return.
11. Customer Service
Email: [email protected]
Response time: within 24 hours, Monday through Friday.
Mailing address: FaRizz LLC, [San Diego mailing address].
12. Changes to This Policy
We may update this Return & Refund Policy from time to time. The policy in effect on the date of your purchase governs that order. Material changes will be communicated by email to active customers and posted on the Site at least 14 days before they take effect.